Front End Bicycle Sales

Responsibilities

This position is responsible for providing customer service to the Hub Bike Co-op patrons through: answering phones, greeting and directing customers, providing knowledge of products and services that the Hub Bike Co-op offers. Position may be full or part time depending on the needs of employee and availability of hours at the Hub.

Duties

• Greet customers as they enter the store and direct them to what they need
• Direct customers through sales process
• Share product knowledge and enthusiasm for bikes with customers
• Answer phones using appropriate greeting and direct calls as needed
• Monitor & restock sales floor inventory
• Put items that need to be reordered in Order Book
• Remain current in knowledge of apparel, parts, accessories, and bikes so that you can assist customers making informed purchases
• Size bikes to customers accurately based upon training provided
• Follow the Hub’s front end policies and procedures
• Follow proper Lightspeed procedures for all transactions
• Follow the Special Order process when making orders for customers
• Count drawer and make a note of any discrepancies through email communication
• Maintain a clean and tidy appearance in the Front End by sweeping floors and mopping as needed, keep display cases, wall, bike, and apparel racks well-organized
• Read emails and send out necessary emails to coworkers
• Be informed of the Hub’s sales and marketing events
• Keep yourself and other co workers accountable to job expectations
• Attend all mandatory Front End trainings
• Complete tasks or projects you take on or bottom line
• Be informed of the services the Hub provides, repair, used bikes, classes, etc.
• Communicate with customers and coworkers in a respectful manner
• Complete daily shared cleaning tasks for the break room and common spaces
• Keep up daily bathroom cleaning responsibilities and fill out corresponding checklist
• Follow the Hub’s norms and policies

• Specific to Front End workers certified to perform specified component installations:

  • Selects appropriate components (size, compatibility)
  • Installs components according to the Hub Best Practices procedures, including double check of work
  • Follows proper point of sale procedures to write work orders

Desired qualifications:

• Organized and detail oriented
• Ability to prioritize tasks and work independently and efficiently
• Good communication
• Experience or interest in cooperative development and consensus decision making
• Self-motivated and good follow through
• Customer Service Experience
• Love of bikes and biking
• Spanish skills a plus

Physical Demands:

• The person in this position needs to move about the shop to assist customers
• Occasionally moves bicycles, accessories, and other cycling equipment weighing up to 50 pounds
• Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform these essential functions

Time Commitment

• Late February - September, with potential for year-round employment
• Part-time to full-time hours
• General Meetings (1.5 hrs/month)
• Front End Department meetings (1.5 hrs/month)

Compensation

• Starting wage between $13.50 - $19.25/hr, depending on experience
• PTO plus the flexibility to request additional unpaid time off
• Employee discounts on bike and product purchases
• Paid parental leave available after 1250 hours worked