L5 Bike Mechanic

This position requires a unique mechanic that is able to perform high-level repairs and has exceptional customer service skills. You will need to be able to complete high-level repairs such as frame facing/chasing, wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, internally geared hub service and complete bicycle overhauls.

Duties and Responsibilities:

• Perform level 1 - 5 repairs
• Create accurate and complete repair estimates for customers
• Assist L1 - L4 mechanics with repairs
• Perform quality control inspection on others repairs
• Ensure that proper safety practices are being followed
• Handle customer complaints
• Delegate while-you-wait repairs to production mechanics. 
• Ensure customer service standards are being met
• Make sure that there is good communication between sales and service departments.
• Process warranty claims on frames and parts
• Provide training to mechanics as needed.
• Help maintain a positive work environment
• Maintain a high degree of cleanliness and organization of the repair shop
• Check work email and respond at the beginning and end of every shift

Successful completion of following orientation and training:

• Freewheel Bike Training Guide For All
• Freewheel Bike Service Training Guide
• Trek University “Ninja” Status

Education/Experience: Minimum of 5 years of professional bicycle mechanic experience. Completion of Barnett’s or UBI a plus

Skills and Traits:

• Enthusiastic
• High-level mechanical aptitude
• Strong verbal communication skills
• Organisational skills
• High energy level
• Resourceful
• Confidence
• Strong leadership and team working skills
• Strong record keeping skills
• Ability to calculate figures and amounts
• Ability to solve problems in various situations
• Ability to work in a dynamic, multi-functional, multi-cultural environment
• Outgoing, enthusiastic, sociable, gregarious, positive, analytical, diplomatic, tactful

Physical Demands:

• Able to sit or stand and walk throughout the scheduled work shift
• Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Able to lift and/or move up to 75 lbs.