Posted November 14, 2020

Seasonal Bike Shop Mechanic

Bike Works · Seattle, WA

Full-time

About the position

Position Summary: This position will provide professional-quality mechanical repair services and attentive, quality customer service in a high-energy, fast-paced bike shop. Other duties will include sales, receiving and pricing orders, and maintaining accessible, organized retail displays.

Employee Classification: Part-time, Seasonal, Non-Exempt 16-24 hours per week

Reports to: Shop Manager

Primary Responsibilities:

  • Provide mechanical support in bike shop:
  • Diagnose and process bikes dropped off for service at shop
  • Perform bicycle repair, maintenance, and walk-in services on customer bicycles as needed
  • Adhere to service writing process, seeking to provide value to customer through repair instructions written for mechanic staff
  • Deliver professional, accessible, and helpful customer service to a diverse customer base:
  • Assist customers in purchasing a bike, helping them find the size and style they need within their price range
  • Help customers choose bike parts and accessories to purchase
  • Operate point of sale software and cash register
  • Act as public face of Bike Works, providing general information about our organization and program offerings
  • Manage retail shop inventory of new bike parts and accessories:
  • Receive, unpack, price, and sort shipments of parts and accessories for the bike shop
  • Create and maintain sales displays for bikes, parts, and accessories, keeping ample stock displayed
  • Perform periodic physical inventory counts
  • Support daily bike shop operations
  • Open and close bike shop
  • Answer phone calls and respond to voice messages
  • Maintain a clean and organized work environment
  • Assist with processing donated bikes, parts, and accessories as needed
  • Assist with the recycling of bicycle bi-products and shop materials as needed
  • Assist with inventory upkeep
  • Work to create and maintain an environment in our bike shop where youth and adults feel safe, supported, and respected

Desired Qualifications:

  • Ability to provide quality, timely repair services to a wide variety of bicycles
  • Excellent customer service skills
  • Self-directed, energetic, flexible and personable
  • Must be able to work independently and as part of a team
  • Strong interpersonal skills and a friendly outgoing attitude with a desire to work with the public
  • Ability to multi-task in a fast paced environment

Compensation: Hourly, non-exempt ($17-$19/hr DOE), in a flexible work schedule/environment.

How to apply

Questions or to apply contact Shop Manager Kellen Rack: kellen@bikeworks.org | 206.725.8867.

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