Posted November 14, 2020

Bicycle Retail Service Manager

Wheel & Sprocket · Evanston, IL


About the position

Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with nine brick-and-mortar locations and an e-commerce operation. The Service Manager owns and drives all facets in the service department including managing work order queue to maintain 48-turnaround, supervise service writing and technician staff, handling warranties, oversee the service writing and technician roles.

Job Description

Technical responsibilities

  • Write accurate work orders based on immediate evaluation to recommend maintenance and repairs as necessary focusing on long-term safety and performance.
  • Manage the queue of work orders to ensure 48-hour turnaround
  • Be able to perform most, if not all, levels of bicycle repair
  • Perform minor tasks on the spot whenever possible
  • Handle warranties on defective parts with manufacturers directly
  • Manage staffing levels based on daily workload
  • Manage shop supplies and tools
  • Handle customer complaints and instill a win/win philosophy throughout the department
  • Coach and advise other staff on mechanical, procedural or personal areas of development
  • Conduct staff and customer training sessions
  • Maintain high degree of organization and cleanliness
  • Easily operate common computer functions including email, documents, websites, etc.
  • Perform cycle counts and manage service inventory
  • Work cross-functionally with General Manager on identifying areas to improve the overall customer experience
  • Interpret productivity, sales, and scheduling reports and take appropriate action
  • Maintains current knowledge of sales and industry trends

Personal responsibilities

  • Hearing feedback well and making necessary changes
  • Giving feedback directly and in a candid, honest and effective manner
  • Effectively serve customers, colleagues and other stakeholders
  • Be dedicated to continuous improvement of own work and of the business
  • Have strong work ethic
  • Have positive attitude and strong sense of integrity
  • Take responsibility for own career and solving own problems

**Other Notes ** This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits. Compensation based on experience and qualifications.

**Company Description ** Wheel & Sprocket is a nationally-recognized specialty bicycle retailer with ten brick-and-mortar locations and an eCommerce operation.

Wheel & Sprocket

Why Work Here? Fun markets, lots of growth potential, access to sweet discounted biking/outdoor products, and opportunity to share in growth!

Wheel & Sprocket is a nationally-recognized specialty bicycle retailer with ten brick-and-mortar locations and an eCommerce operation.

How to apply

Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at:


The jobs board for the most interesting bicycling industry jobs on the internet.

Post a job

© 2020